Code of Conduct
We consistently aim to maintain high standards and do not permit the following:
• Intimidation of our visitors by groups or individuals
• Behaviour that is considered unacceptable to the environment
• Pets, with the exception of assistance dogs
• Shopping trolleys on the malls, other than designated areas
• Vehicles within the centre, excluding mobility-scooter and wheelchairs
Ensuring that visitors are free to shop and relax the following is not permitted:
• Leafleting, canvassing or conducting third party interviews or surveys unless authorised by Centre Management
• Unauthorised busking or selling of goods in the mall or car parks
To ensure the health and safety of visitors we ask that everyone respects and shows due consideration for the centre environment by:
• Not cycling, roller-blading, using micro-scooters, skateboards or Heelys in the centre
• Not climbing or sitting on any balustrade, barrier, fence or railing
• Not playing ball games
• Not spitting, swearing, shouting or using other offensive language
• Not wearing hoods at any time
• Not using customer lifts and escalators inappropriately
• Wearing a shirt / top and footwear at all times
• Removing crash helmets upon entering the centre
The following legal conditions must be adhered to:
• Both legislation and the centre's own smoking policy
• Alcohol is only to be consumed within premises that hold a relevant licence
• Any act of vandalism towards property belonging to Intu Properties plc, the Glades or our retailers will be dealt with accordingly and the Police will always be informed.
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This list is not exhaustive and Intu Properties plc reserves the right to deny a person/persons entry to our property and has the right to escort them from the centre. In addition to this, any person who persistently ignores any of the above or commits a crime will be excluded for a time period to be determined by Centre Management.
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